Refund Policy

Last updated: August 29, 2026

Thank you for shopping with Moore Legacy Publishing. We want you to be pleased with your purchase. Because we offer both physical and digital products, refund and return eligibility depends on the type of product purchased.

Physical Books and Merchandise

Eligible physical products may be returned within 14 days of delivery. To be eligible for consideration, the item must be unused, unread, and in substantially the same condition in which it was received.

Please do not mail a product back without first contacting us. All returns require prior authorization.

To request a return, email support@moorelegacypublishing.com with your name, order number, item purchased, and reason for the return. If your return is approved, we will provide return instructions and the appropriate return address.

Moore Legacy Editions and Curated Reader Goods

Products that include special packaging, reader extras, promotional items, or curated goods must be returned with all included components to qualify for a refund. Items that have been used, damaged after delivery, or returned incomplete may not qualify for a refund.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, contact support@moorelegacypublishing.com as soon as possible and preferably within 7 days of delivery.

Please include your order number and photographs showing the problem. If the claim is approved, Moore Legacy Publishing may provide a replacement, refund, or other appropriate resolution at no additional cost to you.

Non-Returnable Items

Digital downloads, ebooks, EPUB files, downloadable workbooks, and other electronically delivered products are generally non-returnable and non-refundable once access or a download link has been provided, except where otherwise required by applicable law.

Personalized, signed, made-to-order, clearance, or other products identified as final sale may also be non-returnable. Any such restriction will be disclosed on the applicable product page when relevant.

Digital Download Problems

If you experience a technical problem accessing a digital purchase, contact support@moorelegacypublishing.com. We will make reasonable efforts to provide access to the product you purchased.

Duplicate Purchases or Charges

If you believe you were accidentally charged more than once for the same order or digital product, contact us so that we can review the transaction and, when appropriate, issue a refund for the duplicate charge.

Return Shipping

Unless an item was damaged, defective, incorrect, or we state otherwise, customers are responsible for approved return shipping costs. Original shipping charges are generally non-refundable.

Do not send merchandise to an address obtained from a shipping label or other source without receiving return instructions from Moore Legacy Publishing.

Refund Processing

After an approved return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Cancellations

Contact us as soon as possible if you need to cancel a physical-product order. We cannot guarantee cancellation once an order has entered processing, packaging, or shipment.

Digital orders generally cannot be canceled after access to the digital product has been provided.

Contact Us

For return, refund, damaged-order, or purchase questions, contact:

Moore Legacy Publishing
support@moorelegacypublishing.com

Please do not return merchandise without receiving authorization and return instructions from us first.